Written Business Communication. Once thought to be a dying form of communication, the ease and prevalence of e-mail has made writing more revelant, and visible, than ever before. Skill or lack of skill in written communication can dramatically influence how people perceive you, and can also have significant impact on business outcomes.
This short program covers all the sore points that business people face today in written, e-mail intensive, communication.
What The Course Covers:
Overview of business communication and the two purposes
Improving written communication (e-mail particularly) through:
volume management - reigning in the e-mail monster
content crafting guidelines
how to handle sensitive or challenging content
managing the interpersonal side to written communication
Plus, we'll address some basic writing issues or skills, including: